We are delighted to welcome Richard Scott and Adam Shanley to our expanding team. Their arrival follows recent contract wins and demonstrates our commitment to delivering outstanding customer service.
Richard, 36, has been appointed project management team leader after 11 years at British Airways in Newcastle where he rose to training and development manager following 6 years as operations leader. He will be responsible for the day-to-day management of the team providing translation services for nearly 200 clients based around the world. A key role will be to ensure smooth client liaison and delegation of work to both internal teams and our large resource of external translation specialists.
Richard, said: “Eclipse is a fast-paced business with a dynamic client base. Ensuring the team is focused, working to deadline and at all times delivering accurate high quality work is a big part of my role. At the same time there is also a strong, caring ethos where colleagues are supportive and helpful. This can be seen in the way that people relax and socialise with each other on a regular basis and the proactive stance the company has taken in areas such as health, fitness and wellbeing.”
Adam, 26, is returning to the company as project manager, after a 12 month period where he was part of the operational team for a North East MP. He studied French and German with Business at Hull University and further strengthens the team’s ability to service customers in their own language.
Stuart Carter, managing director, Eclipse Translations, said: “There are many factors that must come together for a translation agency to maintain its performance. One of the most important is focusing on the customer experience to ensure that they receive the very best service and that is a top priority for us. Success in achieving this is very much down to the quality and calibre of the people that we employ and we are certain that Richard and Adam will be valuable new additions to the team.”