Sales conference is a reminder of our global expertise

Normally we are busy helping clients prepare for their meetings assisting with translations and interpreting but last month, the RWS Group including Eclipse, held its own sales conference.

Over 50 of our colleagues from around the world made their way to our headquarters in Buckinghamshire from all of our offices in Europe, the Americas and Asia. Gathering everyone in one place clearly demonstrated the true global reach of our organisation and the incredible expertise we bring to the market in all corners of the world. Our most recent group acquisitions in the form of Corporate Translations and LUZ saw us welcome more colleagues from both the US and Europe strengthening our expertise and reach in these regions.

As a company, we are proud to say that we can support clients with language solutions throughout their product life cycle all from within one group. We are constantly evolving and welcome the chance to share our expertise in R&D, through product development, regulatory and compliance, to commercialisation and product support.

Above all, the annual conference is an important opportunity for our senior management, marketing and sales teams to meet and review the Group’s progress, receive training and share knowledge. As colleagues we are in touch daily between our multiple locations in the UK, US, Germany and China, and sites in France, Sweden, Switzerland, Japan, Australia and Argentina. Between us, we work to cover patent translation and intellectual property support services and high level technical, medical, commercial, legal and financial translation services, interpreting and linguistic validation.

Clients can be reassured that from searching and filing their first foreign patent, to having interpreters assist with tender presentations, to translating legal and commercial contracts, to localising their website to subtitling their health & safety videos and ensuring their package labelling is compliant, they can find all the necessary expertise in one place.

Richard and Adam join our expanding team

We are delighted to welcome Richard Scott and Adam Shanley to our expanding team. Their arrival follows recent contract wins and demonstrates our commitment to delivering outstanding customer service.

Richard, 36, has been appointed project management team leader after 11 years at British Airways in Newcastle where he rose to training and development manager following 6 years as operations leader.  He will be responsible for the day-to-day management of the team providing translation services for nearly 200 clients based around the world.  A key role will be to ensure smooth client liaison and delegation of work to both internal teams and our large resource of external translation specialists.

Richard, said: “Eclipse is a fast-paced business with a dynamic client base. Ensuring the team is focused, working to deadline and at all times delivering accurate high quality work is a big part of my role. At the same time there is also a strong, caring ethos where colleagues are supportive and helpful.  This can be seen in the way that people relax and socialise with each other on a regular basis and the proactive stance the company has taken in areas such as health, fitness and wellbeing.”

Adam, 26, is returning to the company as project manager, after a 12 month period where he was part of the operational team for a North East MP. He studied French and German with Business at Hull University and further strengthens the team’s ability to service customers in their own language.

Stuart Carter, managing director, Eclipse Translations, said: “There are many factors that must come together for a translation agency to maintain its performance. One of the most important is focusing on the customer experience to ensure that they receive the very best service and that is a top priority for us.  Success in achieving this is very much down to the quality and calibre of the people that we employ and we are certain that Richard and Adam will be valuable new additions to the team.”

Our route to the Golden Bridge Awards

On Thursday, as part of parent RWS Group, we are in the final of the Golden Bridge Awards, organised by the Belgian-Luxembourg Chamber of Commerce in Great Britain. It promises to be an outstanding occasion and we are up against some fantastic companies. As we move towards the event, it gives us a moment to reflect on all the work undertaken by the Group, in recent years, to develop this important market.

Read more